Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@madegents-uk.com. Please note that returns will need to be sent to the following address:  Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077 Hong Kong

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@madegents-uk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Received Damaged or Incorrect Items?
If we’ve sent the wrong item or something arrives damaged, contact us at support@madegents-uk.com with your order details and photos. We’ll make it right.

At Made Gents, we’re here to make sure your shopping experience is as seamless as your style. Reach out anytime with questions or concerns!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Email: support@madegents-uk.com

Phone: +44 7520643024

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077 Hong Kong