FAQ

What is your return policy?

We want you to love every piece you wear! If something doesn’t fit right, you have 30 days from delivery to return it in its original condition. Just follow our simple return process, and we’ll make it right. No restocking fees, just a smooth ride back to style!

How long does shipping take?

We believe in speed! Once your order is placed, we’ll handle it within 1-3 business days (Monday to Friday). After that, expect your stylish new gear to arrive within 4-6 business days (Monday to Friday). And guess what? Shipping is on us—no hidden fees, just pure adventure!

What if my order arrives damaged or incorrect?

We’re here to tackle any bumps in the road! If your order arrives damaged or incorrect, contact us immediately with your order details and photos. We’ll jump into action to resolve the issue and ensure you get what you ordered without delay.

Can I cancel my order?

Changed your mind? No problem! You can cancel your order before it ships. Just shoot us an email, and we’ll take care of the rest. It’s all about keeping your journey smooth and stylish!

How can I contact customer support?

We’re always ready to assist you! Reach out to us via email at support@madegents-uk.com or give us a call at +44 7520643024. Our business hours are Monday to Friday, 9:00 to 17:00 GMT. Let’s conquer your questions together!